Why Doesn't My Username/Password Work??? - Powered By Kayako eSupport

07 Sep 2010

Support Center » Knowledgebase » Why Doesn't My Username/Password Work???

	Why Doesn't My Username/Password Work???

Solution I Can’t Log In / Error Message Received:

Make sure you are copying the username & password exactly.
These are case sensitive and that a capital “A” is different than a lower case “a”. Also make sure that you don’t have any extra spaces before or after the username or password. You may also want to clear out any cookies kept on your computer.

AOL USERS: If you experience log in problems, make sure you are not using the AOL browser when on the internet. Use the IE icon to surf to our site and for logging in. This is a security issue with the AOL browser and not on our end. Past AOL members have found that using the IE icon to log onto the net by-passes the AOL browser and they have no problems logging into the site

If this still is causing a log in issue, please click here to submit a support ticket.

Please supply us with as much of the following information so that we can locate your account faster and help you in a timely manner.

Full Name
Username
Password
Subscription Number
Email Used To Sign Up (NOT just a contact email)
Website You Are Having Issues With
A Brief Summary Of Your Issue

Click here to submit a support ticket.

Article Details

Article ID:

Created On:

11 Apr 2005 10:30 AM